Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”
Polly Rivers
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- Finance Officer
- Tunbridge Wells
- 40K-45K
- Permanent
Overview of the role:
To manage, oversee and participate in all aspects of the Finance Department to achieve timely and accurate production of financial and management reporting.
Financial/Management Reporting
Take a lead role in the preparation of monthly financial and management accounts for review by the Finance Director prior to submission to the Board of Directors.
To include: –
Profit and Loss accounts
Balance sheets
Team/departmental P&L’s
Cash, debtor and creditor analysis and other schedules as required
Oversee timeliness and accuracy of key reconciliations such as bank , cash and control accounts, including Construction Industry Scheme (CIS), VAT, PAYE & N.I.
PAYE & National Insurance.
Calculation of and accounting adjustments for: –
Stock valuation
Work in progress and long-term contract adjustments
Accruals and prepayments
Contracts in advance, bad debt and other provisions.
Monitor actual income and expenditure against budget/forecast (Job Costing), investigating and reporting variances.
Processing of monthly payroll inclusive of Payrolling Benefits, Real Time.
Information (RTI) submissions, electronic payslip distribution, P45’s, P60’s and the like.
Entry of payroll data to Exchequer© ensuring timely and accurate reporting of payroll liabilities (PAYE, National Insurance).
Partake in the entry of customer, supplier, bank, stock and other transactions as necessary to ensure timeliness of reporting and provide cover during staff
holiday/absence.
Posting of Exchequer© Nominal & Job Costing Daybooks at least . Ensure up to date systems of filing and recording as required by company procedures. Keep all financial records secure at all times and in compliance with company law.
External Reporting
Alongside the Finance Director, prepare a year end accounts statutory audit “file” with complete working papers and be the main contact with the external auditor’s team. Be jointly responsible with the Finance Director for managing the audit process within agreed deadlines.
Responsible for managing the process of any other compliance inspection’s. HMRC / industry audits.
Responsible for the accurate preparation of HMRC VAT returns and submit as required and on time.
Be responsible for all other returns / submissions to HMRC and Companies House, ensuring the company meets all its financial and legal responsibilities.
Requirements
Minimum of study towards an accountancy qualification (AAT Level 3 or higher desirable) or commensurate experience.
Have the required elevated level of computer literacy skills, IT knowledge and ability. Microsoft Excel© to an advanced level should be demonstrated, experience of Add-ins, OLE, ODBC, MSQuery, Microsoft Access©/SQL also desirable. Experience of digital financial systems in a commercial environment. Experience of Exchequer© an advantage but not essential.
Have or rapidly gain the necessary knowledge of construction industry processes in relation to subcontracts, applications for payment, client certification, retentions etc.
Have or rapidly gain the necessary knowledge of financial legislation affecting the company’s operations, for example Construction Industry Scheme,
Domestic Reverse Charge for Construction (VAT), Off-Payroll Working (IR35).
Have experience of preparing management accounts and financial reports to a high standard.
Have experience of managing financial operations, ideally for medium sized enterprises of between 50 – 200 staff.
This role will be based in the office full-time -M-F
Onsite parking available.
Benefits
- Private Medical Cover
- Health Cash Plan
- Group Income Protection
- Company Pension Contributory Scheme
- 25 Days Annual Leave plus Bank Holidays
- Cycle Scheme
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- Senior Paralegal
- Tunbridge Wells
- 33K + PA
- Permanent
This is a permanent, full-time position working for a successful and well-established law firm in West Kent.
The role:
The Senior Paralegal works in the Private Client team, assisting the partners and other fee earners in the handling of Probate and administration of estates, Wills and Lasting Power of Attorney matters, including handling statutory Will matters. This may involve drafting legal documents, forms and the provision of legal advice to clients. The Senior Paralegal works under the supervision of solicitors within the team and works closely with other fee earners, providing hands on assistance with all matters relating to client files. The Senior Paralegal can also be expected to step in and assist junior paralegals in the wider team, particularly new joiners when the Team Leaders are unavailable, and to assist the Senior Team Leaders with a variety of tasks when requested.
Experience:
Our client is looking for demonstrable experience dealing with complex paralegal and administrative private client work in a law firm with a minimum of 2 to 3 years’ experience within Private Clients is essential. Candidates must be able to manage their own caseload whilst having a proactive approach to their work. Strong written and spoken communication skills along with excellent analytical skills.
In return for your skills and experience you will receive a competitive salary with excellent benefits including company pension, on-site parking and free food!
Hours of work:
Monday to Friday – 37 hours per week – 9-5
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- Part-time Administrator – 6 month contract
- Bromley, Kent
- Up to £12.21 per hour
- Contract
To provide administrative support services to Customers from initial contact through to the end of the contract terms.
The following key responsibilities and duties will apply, depending on which Customer Services team you are working in.
Key Responsibilities & Duties
Collation and dispatch of correspondence
Open and distribute customer correspondence to Customer Services Administrators
Processing payment collection instructions
Liaising with customers for outstanding information or requirements
Setting up new, amend and cancel direct debits
Deal with batching cheque payments and reconciliation
Banking cheque payments
Processing payments to the customer
Filing, scanning and destruction of paper records
Experience:
Good computer skills
Good organisation skills
Strong attention to detail
Enthusiastic and adaptable
Good communication skills
Reliable and enjoys working in a busy office and team environment
Hours of Work:
This will be a part-time role on a 6 month contract.
Monday to Friday from 1000 to 1300. 15 hours per week.
Please only apply if you are able to work the above hours.
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- Claims Manager – Hybrid
- Birmingham
- 35K - 45K PA + Annual Bonus between £2,000-£3,000
- Permanent
PLUS ANNUAL BONUS OF £2,000-£3,000
We are looking to recruit an experienced Claims Manager on a full-time, permanent basis in Birmingham.
The role will be worked on a hybrid basis (3 days in the office & 2 from home)
Overview:
To manage, co-ordinate and develop the claims activity within the Claims department to ensure that all performance targets / KPI’s are consistently met. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business.
To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point.
You will:
- To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved.
- To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance.
- Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda.
- Motivate and coach your team to ensure that performance is managed in line with the People Strategy. In order to achieve this we expect you to:
- Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement.
- You will be responsibility for the claims activity and we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to:
- Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI’s.
- Plan with your managers the teams’ overtime in advance and make sure you use the budget wisely and fairly.
- Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager.
About you:
- Ability to manage large claims teams
- Experienced Claims Manager
- Educated to GCSE standard or equivalent, including English and Maths
- Good working knowledge of MS Word & Excel
- Able to communicate confidently with clients, customers and suppliers
- Understanding of FCA
- Flexible/adaptable and able to work under pressure
- Strong leadership skills
- Strategic thinker
Benefits:
Excellent benefits include: Company bonus scheme / private healthcare / company contributory pension / life insurance / discounts on products / generous annual leave / wellbeing / flu vaccination / eye care and more….
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- Technical Sales Administrator
- Biggin Hill, Kent
- 25K - 30K PA
- Permanent
You will be joining a dynamic and growing team, focused on end-user sales. This hybrid role will focus primarily on the office-based quoting for small works, parts and quick response items. You will also work closely with both the sales and operations team, acting as a key bridge between these departments.
This role represents a unique opportunity to work for a family business and a rapidly growing organisation. You will have the chance to develop and deliver revenue for the business and accelerate your career accordingly. You will also work closely with a vibrant team with a strong culture for supporting personal growth.
The role:
- Produce and send quotations for small & quick response items. All of which can be completed from the office.
- Manage and develop the UK sales systems. Keeping all data up to date where necessary.
- Assist with the UK sales team for all administrative sales tasks when required.
- Assist with the Service & Support operations team when required.
- Develop the efficiency and speed of quick response quoting and job processing.
- Assist the Service operations team with system management, standard invoicing and report processing when required.
Skills:
- A good knowledge of Microsoft applications including Word, Excel, and Outlook
- Strong communication skills, both verbal and written.
- A high level of attention to detail.
- Previous relevant work experience is an advantage
Hours:
Monday to Friday – 0830 – 17.30 with hour lunch break
Please note – Due to location a full driving licence and own transport is needed and candidates will ideally need to be within a 30 minute drive.
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- CLAIMS HANDLERS – HYBRID
- Birmingham
- 25K - 30KPA + £2K Annual Bonus
- Permanent
STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
- To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
- Engage with others and collaborate to achieve the company Vision and Mission.
About You:
- You must have at least 1 years insurance claims handling experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.
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- CUSTOMER SERVICE ADMINISTRATORS – CONTRACT
- Bromley, Kent
- 21K-23K PA
- Permanent
CUSTOMER SERVICE ADMINISTRATORS
These are 4 month, full-time contracts – working 35 hrs per week 0815-1600 and 0915-1700 – Monday-Friday.
We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.
Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.
Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.
Please only apply if you are able to commit to a 4 month assignment.
Job Types: Full-time, Permanent
Pay: £21,000.00-£23,000.00 per year
Work Location: In person
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- Graduate Project Engineer
- Biggin Hill, Kent
- 28K to 35K PA
- Permanent
This is a solid opportunity for an Engineering Grad / Project Engineer to join a well-established organisation. This is a key role within the service team which supports the development of the company.
Main Purpose of Job: To join the contracts team in the service department assisting with overseeing project installations alongside the contracts manager.
Purpose for the role is due to an expanding department and workload.
Key Responsibilities:
- Develop project plans, timelines, and budgets.
- Coordinate project activities and resources.
- Monitor project progress and make necessary adjustments.
- Ensure adherence to engineering standards and regulations.
- Troubleshoot technical issues and provide solutions.
- Oversee the design, procurement, and installation of equipment.
- Communicate project status
- Manage relationships with clients, suppliers, and contractors.
- Resolve conflicts and address concerns.
- Identify and assess potential risks.
- Develop mitigation strategies to minimise risks.
- Ensure that projects meet quality standards and specifications.
- Implement quality control measures.
- Monitor project costs and identify cost-saving opportunities.
- Manage budgets and negotiate contracts.
- Ensure projects are completed within budget.
Requirements:
This role requires practical knowledge of job area. Graduate Degree or equivalent with 1 year of prior related experience. CAD knowledge would be preferable.
Potential for growth is available within the role.
Hours of work:
Monday to Friday
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- Executive Assistant
- Biggin Hill, Kent
- Up to 40K PA d.o.e
- Permanent
We are looking for a professional and enthusiastic EA to join a well-established business in the Biggin Hill / Westerham area.
The role with focus on a wide range of high-level administrative tasks including executive communication, handling of personal and company data, and arranging large-scale events; to operate in a fast-paced environment and be organisationally effective in a wide range of business operations, whilst adhering to a strict code of confidentiality and conduct.
Key Responsibilities:
- End to end travel bookings – international travel, flights, accommodation, visas, restaurant booking, itineraries.
- Diary management
- Report writing and collation
- Minuting meetings
- Management of partner agreement renewals, creation of new agreements
- Expenses processing
- Raising of PO’s and processing invoices
- Event logistics management (conferences and exhibitions) including venue research, contract negotiation, invitations, attendee list management, working closely with marketing team.
- Visitor management
Experience:
Suitable candidates will need a minimum of 2 years EA experience with excellent communication and organisational abilities. Great attention to detail is essential along with the ability to manage a high level of confidential information / responsibility. Competent IT and reporting skills are a Must.
Hours of work:
Monday to Friday – 40 hours per week to include a daily one-hour lunch break
Onsite car parking