We are looking for a highly experienced Administrator to provide support to the office team and wider team. You will be joining a lively Support Team of ten in this newly created role!

This is a permanent role working 37 hours a week over 39 weeks per year.

Purpose of the role

• To provide effective and professional administrative support in the busy office to an exceptionally high standard, while contributing positively to the smooth and effective running of the establishment on a day-to-day basis.
• To contribute to the safeguarding and promotion of the welfare and care of students and child protection procedures.

Overall responsibility

• Work within the Office Team, playing a crucial role in the day-to-day life of the establishment by providing a wide range of administrative colleagues, students and parents.
• Assist the Office Manager.

Experience

• The ideal candidate will have experience within an educational setting although this is not essential
• Excellent Administrational and IT skills, familiarity with relevant software and MS Office (Word & Excel)
• A high level of numeracy and literacy with excellent communication skills both verbally and written
• Able to work as part of a team whilst using own initiative
• Excellent attention to detail

Please note that applicants should ideally be a car driver as there will be the occasional requirement to attend meetings at the Sevenoaks office.

On-site car parking available at both sites.

This is a full time, permanent position based in Tonbridge, Kent.

The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.

Main responsibilities:

• Responding to customer enquiries via phone, e-mail and video conferencing
• Producing and following up quotations
• Progressing priority orders
• Supporting external sales and marketing activities and initiatives
• General office administration

Key Skills and Experience

The successful candidate will have the following qualities and experience:-

Essential

• A natural customer / commercial focus
• The ability to absorb and retain technical information
• A confident and professional telephone manner
• Strong IT skills (MS Office)
• Excellent organisational and communication skills
• Good literacy and numeracy
• Strong attention to detail

Hours of work are Monday to Friday.

A competitive remuneration package will be offered dependent on the applicants skills and experience.

Benefits: include a contributory pension & discretionary performance based bonus.

 

Based at the Tunbridge Wells Head Office and reporting to the Client Services Manager. The Client Services Coordinator  will provide general administration support to the Client Services Department.

Duties:

Provide general administration and support for the Client Services Department.

• Undertake the preparation and running of Planned Preventative Maintenance Contracts , remedial works

and requests for callouts in an efficient manner.

• Operate and keep up to date all systems of filing and recording as required by company procedures and

efficiently.

• Have clear and efficient communication skills, both written and spoken, with all levels of customer,

supplier and work colleagues.

• Efficiently manage time to achieve maximum results and avoid delays.
• Understand and operate within the company authority structure, willingly receive fair and reasonable

instructions.

• Make and keep commitments but do not undertake the unachievable, and where appropriate to properly

delegate tasks.

• Manage telephone and email correspondence.
• Adhere to the requirements of the Company Handbook.

Key Responsibilities:

Administrative & Coordination:

▪ Provide administrative support for the Client Services, Maintenance and Remedial Works Teams.

▪ Maintain PPM/Engineering schedules, create job folders and update service management software.

Planned Maintenance & Extra Works:

▪ Confirm creditworthiness before proceeding with new contracts or extra work.

▪ Process renewals and new orders.

▪ Coordinate engineers and subcontractors, including RAMS creation, procurement of materials and access

permits for site.

▪ Liaise with clients to confirm access, materials and job readiness.

▪ Track job progress, ensure reports are completed, logged and distributed to Clients in line with individual

KPI’s.

▪ Handle customer feedback on any issues with our delivery capability and pass to the General Manager if

escalation is required.

▪ Maintain the Engineers 24hr Rota and advise JAM Media Response via the dedicated portal, of any changes

to engineers or sites.

Health & Safety & Compliance:

▪ Maintain up-to-date risk assessment records.

▪ Prepare RAMS and permit-to-work access documents.

Finance & Invoicing:

▪ Use finance systems to review accounts, post entries and invoicing.

▪ Handle invoicing promptly upon job or material delivery completion.

 Skills & Requirements:

▪ Strong IT and admin skills with the ability to learn internal systems.

▪ Excellent communication and time management.

▪ Ability to follow instructions, meet deadlines independently or working collaboratively.

▪ Flexibility to adapt as the role evolves and undertake any adhoc duties as required.

We are looking to recruit an Administrator for a well established, professional business in Orpington.  Your role will be to support the Team and Director with  general administration and customer service duties.

• To be first point of contact for customer / client queries over the phone
• Welcome any visitors on arrival at Reception
• Resolve non-complex issues and escalating more complex queries as needed
• Liaise with external stakeholders and suppliers
• Update the company database and deal with incoming / outgoing emails
• Type up documents and correspondence
• Filing, photocopying and scanning
• Dealing with incoming and outgoing post

Suitable candidates will need to have previous office administration experience along with excellent customer service skills.  Confident, accurate keyboard / typing skills  essential and be fully conversant with MS Word and MS Excel.

Hours are Monday to Friday 0900 to 1730.

Free on-site parking available.

Salary up to 25K PA

We are looking for a Trainee Control Panel CAD Designer for a professional services organisation in the Tunbridge Wells area. The role comes with excellent benefits including Career Development, Parking, Private Medical Insurance, enhanced pension, Group Life Assurance, Group Income Protection (all upon successful completion of probation).

This role would suit an Engineering college leaver / graduate or somebody with at least 1 year’s relevant work experience.

The jobholder will have the following responsibilities:

Control Panel Design

• Gain an understanding of points lists, components, electrical standards, and company standards.
• Use design software to produce 2D wiring diagrams.
• Attend preliminary meetings to understand the project specifications and scope.
• Manage RFIs, technical submittals and attend design meetings, whilst liaising closely with the procurement department and production line.
• Be able to fully understand the design requirements of each control system project, seeking information where required, and then implement the control system design.
• Gain knowledge of leading manufactures equipment/systems.
• Be proficient in the operation and use of Microsoft based software such as MS Word, Excel, Outlook, PowerPoint etc.

Skills

• Have a relevant qualification / degree / college diploma
• Have clear and efficient communication skills, both written/drawn and verbal, to enable you to communicate with all clients, supplier and work colleagues with whom you will have regular contact.
• To be able to efficiently manage your time to achieve maximum results, effectively achieve deadlines and avoid delays.
• Have the required level of computer literacy skills for the role.
• Undergo training as required by the company and to demonstrate the necessary ability to learn.
• Operate and keep up to date all systems of filing and recording as required by company procedures and as necessary to efficiently carry out the “Primary Objective”.
• Have clear and efficient communication skills, both written/drawn and spoken, with all clients, suppliers, and work colleagues with whom you have contact.
• Efficiently manage your time to achieve maximum results and avoid delays.

Hours of work are Monday to Friday.

On-site car parking.

Overview

This is a permanent role working for a well established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department.

The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.

The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.

Hours of work are Monday to Friday 0830 to 1700.

Key Duties and Responsibilities

• Technical support – Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
• Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
• Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
• Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
• Software support – Maintain the software installed on devices using remote deployment applications.
• Communication – Deploy and maintain the telephony and PA system.
• Cloud Services – Maintain the cloud services, ensuring access and accounts are provisioned correctly.
• Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
• Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
• Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.

Benefits:

• Pension contribution

• Free flu vaccinations

• Employee Assistant Programme

• Free eye tests

• Paid moving day

• Use of facilities

• Access to free will-writing service (for 2023)

• Car parking on site