Candidates | Floss Recruitment Agency

Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss provide quality permanent and contract staff.

All Sectors

PA, Administration & Customer Service

Financial, Legal & HR

IT, Internet & Telecoms

Media, Marketing & Sales

Retail, Industrial & Catering

Other

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“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”

Polly Rivers

The role:

Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.

You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.

You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems.

Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.

Hours of work:

Monday to Friday 0845 – 1730 (A degree of flexibility is needed outside the standard working hours).

Benefits:

You will be eligible for the company performance related bonus scheme
24 days paid annual leave plus all bank holidays
Pension Plan
Healthcare Plan (after qualifying period)
Interest free season ticket loan
On-line discounts with many retailers & restaurants

This is a full-time, Term Time only role to be based in Sevenoaks. The role will be working 39 weeks per year. Working hours are Monday to Friday 0815 to 1630.

Overall Responsibility:

To work within the Office Team, based in Reception, providing an efficient and professional school reception service.
To be the first point of contact for all visitors, signing them in and out in accordance with policy and safeguarding procedures.
Contribute to the safeguarding and promotion of the welfare and personal care of the students.

Duties/Accountabilities:

Greet personal visitors to the school and respond to queries appropriately.
Answer telephone calls and pass on messages to staff either verbally or via email.
Deal with general email enquiries and follow up if necessary.
Prepare internal form lists, telephone directories, staff lists and photo books and update as necessary.
File student documents electronically using MStore.
Undertake any training in the school communication and IT systems including the InVentry sign in software.
Update SIMS with attendance updates in conjunction with the Attendance Officer.
Process and distribute incoming post and prepare outgoing post including franking.
Assist in internal event co-ordination to ensure smooth running of internal events, liaising with SLT, site team and stakeholders.
Undertake ad-hoc projects and duties as required by the Office Manager.

Health and Safety / Medical:

Provide medical support
Be aware of the responsibility for personal Health, Safety and Welfare and that of others who may be affected by your actions or inactions.
Co-operate with the employer on all issues to do with Health, Safety and Welfare.
Support the implementation of all current statutory requirements, e.g. Disability Discrimination act, Access to Work, Equal Opportunities, Child Protection.

Skills:

Excellent written and verbal communication skills are required.
Be a confident user of Outlook, Excel and Word. SIMS experience is highly desirable although training can be provided. Typing Speed 30wpm.
Exposure to Mitel telephone system would be beneficial but not essential.

A prestigious legal firm near Tunbridge Wells are looking to recruit a Legal Assistant to join their fast-paced Real Estate Department.  The focus of this role will be to support the Lawyers, Trainee Solicitors and Paralegals with transactional work.

Applicants will need to be detail orientated, highly organised with great communication skills.

In return, you will receive a generous annual leave entitlement and be eligible for the company bonus scheme.

If you are looking to progress in this field or maybe a graduate with some relevant work experience this maybe the opportunity for you.

Hours of work: Monday to Friday.

Candidates living within a 30 minute commute are given priority.

We are looking for 2 full-time Property Administrators in Horsham, West Sussex.

The Role

Working in a team you will be ensuring that all property management issues are dealt with effectively and efficiently and making sure that we are compliant and act within our own standard operating procedures
Maintain our key register and help manage a database of contractors
Build great relationships with our network of lettings offices and liaise and co-ordinate with them end of tenancy and pre tenancy work

The Person

Good understanding of the lettings process, although full award-winning training provided
An ability to build great relationships with Landlords and Tenants alike
Fantastic communication skills with a highly organised ability to prioritise what is most important
Able to work under pressure and at pace
A good knowledge of IT skills is essential as is a bright, enthusiastic “can do” attitude
Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.

The Package

Basic Salary: £23,750 – £25,100

Work Pattern: Work Pattern: Monday to Friday 09.00 – 5.30pm (2 days 9.00 – 5.00pm) Option of working 1 day per week from home once you have passed your probation.

Additional Benefits: 33 days paid Holiday, Pension, Plus an extra day off for your birthday! Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, Paid entry fees for charitable events, financial sponsorship of EA Qualifications

OTE 25K-30K

So, what is a typical day in the life of a Sales Adviser?

Helping Customers! Your phone is your best friend and the joy of the job!

Reaching out to customer after customer about their property move identifying and recommending the extra services we offer.

Arranging and hosting viewings/open days, providing friendly advice with a welcoming smile

Getting those offers agreed and accepted.

Handing over those keys and seeing customers’ eyes light up on their exciting new journey

What is in it for you?

Bags of opportunity to train and learn your trade from Day 1

Sponsorship of professionally recognised Property Mark estate agency qualifications

A clear and transparent career path designed to help you become the best you can be.

A competitive package with uncapped rewards and the opportunity to work your way up and set out on a brilliant career journey.

A fun environment with exciting competitions and incentives (with fabulous prizes and rewards)

A company that has real values and listens to colleagues year on year through an independent employee survey (many results with scores of 90%+)

You will need:

Heaps of positivity, with a drive to make things happen

An engaging and infectious personality that inspires customers into action

Love picking up the phone and connecting with customers

A thirst for self-development and embrace learning new things every day

Ambition with self-motivation and able to cope with pressure at times

A genuine desire to care for your customers

A full driving license and your own car

OTE 25K-30K

So, what is a typical day in the life of a Sales Adviser?

Helping Customers! Your phone is your best friend and the joy of the job!

Reaching out to customer after customer about their property move identifying and recommending the extra services we offer.

Arranging and hosting viewings/open days, providing friendly advice with a welcoming smile

Getting those offers agreed and accepted.

Handing over those keys and seeing customers’ eyes light up on their exciting new journey

What is in it for you?

Bags of opportunity to train and learn your trade from Day 1

Sponsorship of professionally recognised Property Mark estate agency qualifications

A clear and transparent career path designed to help you become the best you can be.

A competitive package with uncapped rewards and the opportunity to work your way up and set out on a brilliant career journey.

A fun environment with exciting competitions and incentives (with fabulous prizes and rewards)

A company that has real values and listens to colleagues year on year through an independent employee survey (many results with scores of 90%+)

You will need:

Heaps of positivity, with a drive to make things happen

An engaging and infectious personality that inspires customers into action

Love picking up the phone and connecting with customers

A thirst for self-development and embrace learning new things every day

Ambition with self-motivation and able to cope with pressure at times

A genuine desire to care for your customers

A full driving license and your own car

So, what do Trainee Mortgage Advisors actually do?

Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
Seek out the best financial and mortgage solutions for our customers
Advising on and selling associated insurance products from the market leading Legal & General
Meeting and exceeding targets
Building great relationships that mean customers come back to us time and time again
Work with our existing client base! Very often they are a great source of new and unexpected business
Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

People who are customer focused
Keen to get into a financial services environment
A high level of numeracy & literacy, not forgetting attention to detail
Bags of drive, motivation and passion to succeed
Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays

Plus Annual Bonus

This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.

Key Responsibilities & Duties

 Manage the day to day duties in accordance with agreed service level
 Review, monitor and maintains quality controls of the teams work, providing feedback
 Identify and provide training required by the team
 Regularly assesses the performance and behavioural competencies of team members
 Reviews objectives and creates training and development plans
 Deals with customer complaints
 Continuously improves and automates administration processes
 Ensures procedures are up-to-date and fit for purpose
 Works within agreed process and payment authority levels
 Manage business practises, processes, changes and risks
 Completes administration tasks as and when required

Knowledge, Skills & Experience

2 years’ customer service Team Leader experience, ideally within a financial services environment
 Achieved or willing to undertake a Level 3 award in Financial Administration
 Strong written and oral communication skills
 Experience of planning, monitoring and controlling work
 Experience of motivating, coaching and developing a team
 Good organisation skills and ability to prioritise to meet business deadlines
 Good interpersonal skills
 Able to identify and assess risk in a customer services environment

Working 35 hours per week – Monday to Friday

Plus annual bonus up to 10%

The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.

Key Responsibilities & Duties

Recruit, manage, train and develop a customer services advisers, team administrators and team leaders.
Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans.
Sets and reviews progress against objectives
Develop, implement, maintain and monitor service level standards.
Develop and maintain quality controls.
Review, improve, streamline and implement administration processes, procedures and system.
Procedures being up-to-date and fit for purpose.
Reviews and manages complaints
Monitors and manages escalated calls and quality reviews.
Works within agreed process and payment authority levels.
Provides monthly MI reports to senior management.
Provides statistical reporting to HMRC.
Monitors and manages the Customer Service Risk Register

About you

You will have a strong background in Customer Service Management with experience of managing teams.
Extensive performance management experience, coaching and development
Ideally a background within a financial services environment with a good understanding of FCA regulation

Hours of work

Monday to Friday 35 hours per week (no weekends/no bank holidays)