Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”
Polly Rivers

- HR MANAGER
- Tunbridge Wells
- 50K PA plus Benefits
- Permanent
On behalf of our client, we are looking for a passionate, enthusiastic HR Manager with at least five years’ experience as an HR Generalist/Business Partner to join our talented team.
You will be able to work independently to lead on both operational and strategic HR matters, consulting with the wider team as required and working closely with management/leadership to coach them in effectively managing and leading their teams.
The HR Manager is supported by a full time Administrator who is shared with the Finance Officer. You will line manage the Administrator in partnership with the Finance Officer.
A blend of strong operational experience and the ability to think strategically and problem-solve effectively is a key requirement for this role. The HR Manager should have a strong knowledge of UK Employment law and its application.
To lead on all aspects of the HR Lifecycle whilst undertaking strategic HR projects as required.
HR Administration support is in place to facilitate delivery of the key HR objectives.
Strategic:
- To develop and monitor overall people processes, systems and policies across the business to drive consistency and guide the management and leadership in the application of these to enable them to effectively manage and lead their teams.
- Oversee the performance and development approach to drive positive behaviour and alignment to values enabling staff to give their best every day. Work with management and leadership to ensure engagement and delivery of this approach.
- Keep up to date with the latest HR trends and respond to these in the context of the sector.
- Ensure the business always remains legally compliant, consulting with our legal advisors to seek counsel. A core aspect of this role will be to coach management/leadership to ensure key employee relations matters are dealt with effectively and in line with HR best practice.
- Prepare papers to the Board as required, providing regular updates to them on key projects and developments within the HR function.
- Lead on HR projects as these arise working in collaboration with the Board on the delivery of these projects.
Operational:
- Lead on the end-to-end recruitment and selection process ensuring compliance with the Recruitment Policy and wider recruitment best practice to ensure a positive candidate experience and recruitment of key talent into the business.
- Lead on staff onboarding including the completion of all pre-employment checks, working with our Compliance Team to coordinate induction for new joiners.
- Oversee and maintain the Single Central Register ensuring this is kept up to date and responding to regular compliance reviews by the Board.
- Support and advise the management/leadership teams to ensure they are effectively managing the performance of their teams.
- Oversee payroll, working with the Finance Officer and Administrator.
- Ensure the defined contribution pension scheme is administered correctly, including monthly returns working with the Administrator and the pension provider.
- Oversee the private medical cover provision for the business.
- Oversee benefits and wellbeing provision for staff
- Prepare all HR documentation including letters and
- Lead exit interview conversations, data capture and analysis of this data to drive improvements to the operation
- Coach and support line managers to manage absence, working with them to ensure return to work interviews are carried out and advising them on all aspects of the absence policy/procedure.
- Work with the team to deliver the annual pay rise process, providing subject matter expertise on reward/benefit trends as necessary.
Person specification:
- Experience across all areas of HR, the successful candidate will be a true HR Generalist/HR Business Partner.
- A minimum of 5 years HR experience is essential.
- Relevant HR-related qualification at degree or master level or CIPD level 5 or above.
- Exceptional communication skills both written and verbal.
- The ideal candidate will have experience of working in a standalone role or as part of a small HR team where they have dealt with the full breadth of HR from administration through to strategic projects.
- Strong Employment Law knowledge is essential with a proven track record of applying this in the context business environments.
Benefits
The company offer a range of benefits including a generous employer contributory pension, free parking, 25 days of annual leave (plus statutory holidays), individual private medical insurance and free food!
Hours of Work:
40 hours per week – Monday to Friday
Please note this role is full-time office based.

- SENIOR FINANCE OFFICER
- Tunbridge Wells
- 40K-45K
- Permanent
This a great opportunity to manage, oversee and participate in all aspects of the Finance Department to achieve timely and accurate production of financial and management reporting.
Financial/Management Reporting
Take a lead role in the preparation of monthly financial and management accounts for review by the Finance Director prior to submission to the Board of Directors.
To include: –
Profit and Loss accounts
Balance sheets
Team/departmental P&L’s
Cash, debtor and creditor analysis and other schedules as required
Oversee timeliness and accuracy of key reconciliations such as bank , cash and control accounts, including Construction Industry Scheme (CIS), VAT, PAYE & N.I.
PAYE & National Insurance.
Calculation of and accounting adjustments for: –
Stock valuation
Work in progress and long-term contract adjustments
Accruals and prepayments
Contracts in advance, bad debt and other provisions.
Monitor actual income and expenditure against budget/forecast (Job Costing), investigating and reporting variances.
Processing of monthly payroll inclusive of Payrolling Benefits, Real Time.
Information (RTI) submissions, electronic payslip distribution, P45’s, P60’s and the like.
Entry of payroll data to Exchequer© ensuring timely and accurate reporting of payroll liabilities (PAYE, National Insurance).
Partake in the entry of customer, supplier, bank, stock and other transactions as necessary to ensure timeliness of reporting and provide cover during staff
holiday/absence.
Posting of Exchequer© Nominal & Job Costing Daybooks at least . Ensure up to date systems of filing and recording as required by company procedures. Keep all financial records secure at all times and in compliance with company law.
External Reporting
Alongside the Finance Director, prepare a year end accounts statutory audit “file” with complete working papers and be the main contact with the external auditor’s team. Be jointly responsible with the Finance Director for managing the audit process within agreed deadlines.
Responsible for managing the process of any other compliance inspection’s. HMRC / industry audits.
Responsible for the accurate preparation of HMRC VAT returns and submit as required and on time.
Be responsible for all other returns / submissions to HMRC and Companies House, ensuring the company meets all its financial and legal responsibilities.
Requirements
Minimum of study towards an accountancy qualification (AAT Level 3 or higher desirable) or commensurate experience.
Have the required elevated level of computer literacy skills, IT knowledge and ability. Microsoft Excel© to an advanced level should be demonstrated, experience of Add-ins, OLE, ODBC, MSQuery, Microsoft Access©/SQL also desirable. Experience of digital financial systems in a commercial environment.
Have or rapidly gain the necessary knowledge of financial legislation affecting the company’s operations, for example Construction Industry Scheme,
Domestic Reverse Charge for Construction (VAT), Off-Payroll Working (IR35).
Have experience of preparing management accounts and financial reports to a high standard.
Have experience of managing financial operations, ideally for medium sized enterprises of between 50 – 200 staff.
This role will be based in the office full-time -M-F
Onsite parking available.
Benefits
- Private Medical Cover
- Health Cash Plan
- Group Income Protection
- Company Pension Contributory Scheme
- 25 Days Annual Leave plus Bank Holidays
- Cycle Scheme

- Tax Accountant
- Tunbridge Wells
- Competitive
- Permanent
A well-established and reputable accounting practice is seeking a highly skilled and experienced Tax Accountant to join a friendly team in the Tunbridge Wells area. This is an exciting opportunity for an ambitious and driven individual who is CTA (Chartered Tax Adviser) qualified and has experience across various tax areas.
Main duties & responsibilities include:
- Provide expert tax advice and services across a wide range of tax areas, including but not limited to income tax, corporate tax, inheritance tax, estate planning and capital gains tax.
- Assisting colleagues at all levels with tax queries on a diverse portfolio of clients, including individuals, small businesses and corporate clients.
- Prepare and review tax computations, tax returns and supporting documents in line with deadlines and tax regulations.
- Offer tax planning and advisory services to clients, helping them optimise their tax positions.
- Research complex tax issues and provide practical, solutions-driven advice.
- Liaise with HMRC on behalf of clients, responding to enquiries and resolving disputes.
- Keep up-to-date with changes in tax legislation and ensure clients’ affairs are compliant with the latest tax laws.
- Supervise and mentor junior staff, providing guidance on technical and procedural matters.
- Restructuring corporate groups.
Key Requirements:
- CTA qualification or the ability to demonstrate a significant amount of high-level practical experience in all areas of tax.
- Experience in a practice environment with strong technical knowledge in a variety of tax areas.
- Excellent understanding of UK tax legislation, tax planning and compliance.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Ability to work effectively under pressure and meet deadlines.
- Strong organisational skills with attention to detail and a proactive approach.
Would also be beneficial to have:
- Experience managing a portfolio of clients.
- Experience in leadership and mentoring.
Package:
- Salary (Market rate based on level of experience)
- Death in Service insurance (5x basic salary)
- Private Medical Insurance

- Accounts Assistant
- Tunbridge Wells
- Up to 26K PA
- Permanent
A great opportunity to develop your accounts experience in a well established business in Tunbridge Wells.
To carry out a variety of tasks delegated by the Finance Team such that sufficient knowledge and skill cover is maintained during periods of absence. The role encompasses a wide range of accounting and administrative tasks which are summarised below:-
▪ Purchase Ledger Purchase order processing. Supplier invoice coding and entry. Supplier statement reconciliation. Supplier data verification.
▪ Bank Entry of supplier purchase payments, staff expenses and claims. Assist PL Manager in reconciliations and processing company car fleet payments.
▪ Stock Processing of stock issues and returns as advised by relevant departments. Investigating anomalies.
▪ Job Costing Ensuring accurate and timely delivery of job costed information via financial software data input. Entry of job costing transactions.
▪ Accounts Email Box Manage and respond to emails.
General Requirements
▪ Display sufficient IT knowledge and ability as required to carry out tasks.
▪ Undergo training as required by the company and demonstrate the necessary ability to learn.
▪ Current / Previous experience gained in an accounts admin role with Purchase Ledger experience
This is a full-time role working Monday to Friday 0830 – 1730
Onsite Car Parking.
Please note that this role is not offered on a hybrid basis, it will be based full-time in the office.

- Administrator
- Orpington
- 24K+ PA
- Permanent
We are looking to recruit an Administrator for a well established, professional business in Orpington. Your role will be to support the Team and Director with general administration and customer service duties.
- To be first point of contact for customer / client queries over the phone
- Welcome any visitors on arrival at Reception
- Resolve non-complex issues and escalating more complex queries as needed
- Liaise with external stakeholders and suppliers
- Update the company database and deal with incoming / outgoing emails
- Type up documents and correspondence
- Filing, photocopying and scanning
- Dealing with incoming and outgoing post
Suitable candidates will need to have previous office administration experience along with excellent customer service skills. Confident, accurate keyboard / typing skills essential and be fully conversant with MS Word and MS Excel.
Hours are Monday to Friday 0900 to 1730.
Free on-site parking available.

- TRAINEE CONTROL PANEL CAD DESIGNER
- Tunbridge Wells
- Up to 25KA PA + Benefits
- Permanent
Salary up to 25K PA
We are looking for a Trainee Control Panel CAD Designer for a professional services organisation in the Tunbridge Wells area. The role comes with excellent benefits including Career Development, Parking, Private Medical Insurance, enhanced pension, Group Life Assurance, Group Income Protection (all upon successful completion of probation).
This role would suit an Engineering college leaver / graduate or somebody with at least 1 year’s relevant work experience.
The jobholder will have the following responsibilities:
Control Panel Design
- Gain an understanding of points lists, components, electrical standards, and company standards.
- Use design software to produce 2D wiring diagrams.
- Attend preliminary meetings to understand the project specifications and scope.
- Manage RFIs, technical submittals and attend design meetings, whilst liaising closely with the procurement department and production line.
- Be able to fully understand the design requirements of each control system project, seeking information where required, and then implement the control system design.
- Gain knowledge of leading manufactures equipment/systems.
- Be proficient in the operation and use of Microsoft based software such as MS Word, Excel, Outlook, PowerPoint etc.
Skills
- Have a relevant qualification / degree / college diploma
- Have clear and efficient communication skills, both written/drawn and verbal, to enable you to communicate with all clients, supplier and work colleagues with whom you will have regular contact.
- To be able to efficiently manage your time to achieve maximum results, effectively achieve deadlines and avoid delays.
- Have the required level of computer literacy skills for the role.
- Undergo training as required by the company and to demonstrate the necessary ability to learn.
- Operate and keep up to date all systems of filing and recording as required by company procedures and as necessary to efficiently carry out the “Primary Objective”.
- Have clear and efficient communication skills, both written/drawn and spoken, with all clients, suppliers, and work colleagues with whom you have contact.
- Efficiently manage your time to achieve maximum results and avoid delays.
Hours of work are Monday to Friday.
On-site car parking.

- Facilities Assistant
- Tonbridge
- Up to £26,200 PA
- Permanent
This is a full-time opportunity for an experienced handyperson to work for a well established organisation. The role will be to provide facilities support based over two sites, one in Tonbridge and one in Sevenoaks.
Working as part of a wider team you will be responsible for:
- Supporting the Facilities Manager with supervision of contractors undertaking work and the work of external cleaners, to ensure that terms of contracts are met and within budget and the highest possible standards of work, cleaning and hygiene are maintained throughout the building.
- Support the Facilities Manager with monitoring the condition, safety and security of the site throughout the year.
- Minimise the possibility of theft or vandalism and maintain the fabric of the buildings, thereby ensuring a safe and sound working environment for all stakeholders.
- Support the Facilities Manager with the ordering, maintenance and storage of materials and equipment and implement appropriate control systems for all stock items to facilitate the efficient operation of site maintenance, repairs and safety work.
- Co–ordinate with the daily/weekly operations required to meet the needs of the building, third parties, and contractors.
- Assisting with logistical support for any onsite events.
- Assist with the co-ordination and allocation of car parking for large scale events.
- Ensure the buildings meet health and safety standards.
Experience:
- Previous experience gained from a facilities or maintenance role is essential.
- Confident DIY skills with the ability to move and handle objects including tools and furniture.
- Able to work as part of a team, using your own initiative.
- PC literate with good attention to detail.
- Able to follow health and safety guidelines.
- Have a full driving licence and own car
Hours of Work:
37 hours per week on a shift basis i.e. 0700-1500 and 1000-1800
Benefits:
On-site car parking / 5.4 weeks annual leave plus bank holidays / Healthcare Cash Plan / On-site Canteen serving hot and cold food & beverages / Employee Assistance Programme / Pension / Employee Discount Scheme / Flu Vaccinations and more…..

- IT Support Technician
- Tunbridge Wells
- £25,127-£26,383
- Permanent
Overview
This is a permanent role working for a well established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department.
The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.
The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.
Hours of work are Monday to Friday 0830 to 1700.
Key Duties and Responsibilities
• Technical support – Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
• Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
• Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
• Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
• Software support – Maintain the software installed on devices using remote deployment applications.
• Communication – Deploy and maintain the telephony and PA system.
• Cloud Services – Maintain the cloud services, ensuring access and accounts are provisioned correctly.
• Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
• Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
• Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.
Benefits:
• Pension contribution
• Free flu vaccinations
• Employee Assistant Programme
• Free eye tests
• Paid moving day
• Use of facilities
• Access to free will-writing service (for 2023)
• Car parking on site

- CLAIMS HANDLERS – HYBRID
- Birmingham
- 25K - 30KPA + £2K Annual Bonus
- Permanent
STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
- To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
- Engage with others and collaborate to achieve the company Vision and Mission.
About You:
- You must have at least 1 years insurance claims handling experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.