Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”
Polly Rivers

- CONTROL PANEL CAD DESIGNER
- Tunbridge Wells
- Neg.
- Permanent
££ SALARY NEGOTIABLE
We are looking for a Control Panel CAD Designer for a professional services organisation in the Tunbridge Wells area. The role comes with excellent benefits including Career Development, Parking, Private Medical Insurance, enhanced pension, Group Life Assurance, Group Income Protection (all upon successful completion of probation).
The jobholder will have the following responsibilities:
Control Panel Design
- Gain an understanding of points lists, components, electrical standards, and company standards.
- Use design software to produce 2D wiring diagrams.
- Attend preliminary meetings to understand the project specifications and scope.
- Manage RFIs, technical submittals and attend design meetings, whilst liaising closely with the procurement department and production line.
- Be able to fully understand the design requirements of each control system project, seeking information where required, and then implement the control system design.
- Gain knowledge of leading manufactures equipment/systems.
- Be proficient in the operation and use of Microsoft based software such as MS Word, Excel, Outlook, PowerPoint etc.
- Ensure proper up-to-date and detailed technical records are produced and kept in the project O&M Manuals.
- Notify project managers of the design’s progress and when the designs are complete.
- Get feedback from the project managers and revise the designs as needed.
- Research material properties in large databases to identify the best materials for modelling.
- Be prepared to work flexibly as part of the team and be pro-active with understanding new technologies and following best practice.
- Embrace collaborative working with other members of staff.
QA & Document Control
- Assisting to ensure all documentation meets formal requirements and required standards.
- Assist to creates and maintains document templates.
- Work independently to administer effective Document Control systems ensuring compliance to applicable internal procedures and regulatory requirements.
- Working with electronic Quality Management System (QMS) for document and process management.
- Uphold procedural documents connected to the management of documents in the QMS.
- Assisting to maintain agreed quality standards, including QA, complaints, and breaches.
- Supporting the department, in approval & roll-out of training modules across relevant business areas.
- Assist with QMS projects, which involves contributing to computer system validation actions when necessary.
General
- Have clear and efficient communication skills, both written/drawn and verbal, to enable you to communicate with all clients, supplier and work colleagues with whom you will have regular contact.
- To be able to efficiently manage your time to achieve maximum results, effectively achieve deadlines and avoid delays.
- Have the required level of computer literacy skills for the role.
- Undergo training as required by the company and to demonstrate the necessary ability to learn.
- Operate and keep up to date all systems of filing and recording as required by company procedures and as necessary to efficiently carry out the “Primary Objective”.
- Have clear and efficient communication skills, both written/drawn and spoken, with all clients, suppliers, and work colleagues with whom you have contact.
- Efficiently manage your time to achieve maximum results and avoid delays.

- Facilities Assistant
- Tonbridge
- Up to £26,200 PA
- Permanent
This is a full-time opportunity for an experienced handyperson to work for a well established organisation. The role will be to provide facilities support based over two sites, one in Tonbridge and one in Sevenoaks.
Working as part of a wider team you will be responsible for:
- Supporting the Facilities Manager with supervision of contractors undertaking work and the work of external cleaners, to ensure that terms of contracts are met and within budget and the highest possible standards of work, cleaning and hygiene are maintained throughout the building.
- Support the Facilities Manager with monitoring the condition, safety and security of the site throughout the year.
- Minimise the possibility of theft or vandalism and maintain the fabric of the buildings, thereby ensuring a safe and sound working environment for all stakeholders.
- Support the Facilities Manager with the ordering, maintenance and storage of materials and equipment and implement appropriate control systems for all stock items to facilitate the efficient operation of site maintenance, repairs and safety work.
- Co–ordinate with the daily/weekly operations required to meet the needs of the building, third parties, and contractors.
- Assisting with logistical support for any onsite events.
- Assist with the co-ordination and allocation of car parking for large scale events.
- Ensure the buildings meet health and safety standards.
Experience:
- Previous experience gained from a facilities or maintenance role is essential.
- Confident DIY skills with the ability to move and handle objects including tools and furniture.
- Able to work as part of a team, using your own initiative.
- PC literate with good attention to detail.
- Able to follow health and safety guidelines.
- Have a full driving licence and own car
Hours of Work:
37 hours per week on a shift basis i.e. 0700-1500 and 1000-1800
Benefits:
On-site car parking / 5.4 weeks annual leave plus bank holidays / Healthcare Cash Plan / On-site Canteen serving hot and cold food & beverages / Employee Assistance Programme / Pension / Employee Discount Scheme / Flu Vaccinations and more…..

- IT Support Technician
- Tunbridge Wells
- £25,127-£26,383
- Permanent
Overview
This is a permanent role working for a well established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department.
The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.
The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.
Hours of work are Monday to Friday 0830 to 1700.
Key Duties and Responsibilities
• Technical support – Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
• Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
• Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
• Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
• Software support – Maintain the software installed on devices using remote deployment applications.
• Communication – Deploy and maintain the telephony and PA system.
• Cloud Services – Maintain the cloud services, ensuring access and accounts are provisioned correctly.
• Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
• Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
• Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.
Benefits:
• Pension contribution
• Free flu vaccinations
• Employee Assistant Programme
• Free eye tests
• Paid moving day
• Use of facilities
• Access to free will-writing service (for 2023)
• Car parking on site

- Finance Officer
- Tunbridge Wells
- 40K-45K
- Permanent
Overview of the role:
To manage, oversee and participate in all aspects of the Finance Department to achieve timely and accurate production of financial and management reporting.
Financial/Management Reporting
Take a lead role in the preparation of monthly financial and management accounts for review by the Finance Director prior to submission to the Board of Directors.
To include: –
Profit and Loss accounts
Balance sheets
Team/departmental P&L’s
Cash, debtor and creditor analysis and other schedules as required
Oversee timeliness and accuracy of key reconciliations such as bank , cash and control accounts, including Construction Industry Scheme (CIS), VAT, PAYE & N.I.
PAYE & National Insurance.
Calculation of and accounting adjustments for: –
Stock valuation
Work in progress and long-term contract adjustments
Accruals and prepayments
Contracts in advance, bad debt and other provisions.
Monitor actual income and expenditure against budget/forecast (Job Costing), investigating and reporting variances.
Processing of monthly payroll inclusive of Payrolling Benefits, Real Time.
Information (RTI) submissions, electronic payslip distribution, P45’s, P60’s and the like.
Entry of payroll data to Exchequer© ensuring timely and accurate reporting of payroll liabilities (PAYE, National Insurance).
Partake in the entry of customer, supplier, bank, stock and other transactions as necessary to ensure timeliness of reporting and provide cover during staff
holiday/absence.
Posting of Exchequer© Nominal & Job Costing Daybooks at least . Ensure up to date systems of filing and recording as required by company procedures. Keep all financial records secure at all times and in compliance with company law.
External Reporting
Alongside the Finance Director, prepare a year end accounts statutory audit “file” with complete working papers and be the main contact with the external auditor’s team. Be jointly responsible with the Finance Director for managing the audit process within agreed deadlines.
Responsible for managing the process of any other compliance inspection’s. HMRC / industry audits.
Responsible for the accurate preparation of HMRC VAT returns and submit as required and on time.
Be responsible for all other returns / submissions to HMRC and Companies House, ensuring the company meets all its financial and legal responsibilities.
Requirements
Minimum of study towards an accountancy qualification (AAT Level 3 or higher desirable) or commensurate experience.
Have the required elevated level of computer literacy skills, IT knowledge and ability. Microsoft Excel© to an advanced level should be demonstrated, experience of Add-ins, OLE, ODBC, MSQuery, Microsoft Access©/SQL also desirable. Experience of digital financial systems in a commercial environment. Experience of Exchequer© an advantage but not essential.
Have or rapidly gain the necessary knowledge of construction industry processes in relation to subcontracts, applications for payment, client certification, retentions etc.
Have or rapidly gain the necessary knowledge of financial legislation affecting the company’s operations, for example Construction Industry Scheme,
Domestic Reverse Charge for Construction (VAT), Off-Payroll Working (IR35).
Have experience of preparing management accounts and financial reports to a high standard.
Have experience of managing financial operations, ideally for medium sized enterprises of between 50 – 200 staff.
This role will be based in the office full-time -M-F
Onsite parking available.
Benefits
- Private Medical Cover
- Health Cash Plan
- Group Income Protection
- Company Pension Contributory Scheme
- 25 Days Annual Leave plus Bank Holidays
- Cycle Scheme

- Senior Paralegal
- Tunbridge Wells
- 33K + PA
- Permanent
This is a permanent, full-time position working for a successful and well-established law firm in West Kent.
The role:
The Senior Paralegal works in the Private Client team, assisting the partners and other fee earners in the handling of Probate and administration of estates, Wills and Lasting Power of Attorney matters, including handling statutory Will matters. This may involve drafting legal documents, forms and the provision of legal advice to clients. The Senior Paralegal works under the supervision of solicitors within the team and works closely with other fee earners, providing hands on assistance with all matters relating to client files. The Senior Paralegal can also be expected to step in and assist junior paralegals in the wider team, particularly new joiners when the Team Leaders are unavailable, and to assist the Senior Team Leaders with a variety of tasks when requested.
Experience:
Our client is looking for demonstrable experience dealing with complex paralegal and administrative private client work in a law firm with a minimum of 2 to 3 years’ experience within Private Clients is essential. Candidates must be able to manage their own caseload whilst having a proactive approach to their work. Strong written and spoken communication skills along with excellent analytical skills.
In return for your skills and experience you will receive a competitive salary with excellent benefits including company pension, on-site parking and free food!
Hours of work:
Monday to Friday – 37 hours per week – 9-5

- Part-time Administrator – 6 month contract
- Bromley, Kent
- Up to £12.21 per hour
- Contract
To provide administrative support services to Customers from initial contact through to the end of the contract terms.
The following key responsibilities and duties will apply, depending on which Customer Services team you are working in.
Key Responsibilities & Duties
Collation and dispatch of correspondence
Open and distribute customer correspondence to Customer Services Administrators
Processing payment collection instructions
Liaising with customers for outstanding information or requirements
Setting up new, amend and cancel direct debits
Deal with batching cheque payments and reconciliation
Banking cheque payments
Processing payments to the customer
Filing, scanning and destruction of paper records
Experience:
Good computer skills
Good organisation skills
Strong attention to detail
Enthusiastic and adaptable
Good communication skills
Reliable and enjoys working in a busy office and team environment
Hours of Work:
This will be a part-time role on a 6 month contract.
Monday to Friday from 1000 to 1300. 15 hours per week.
Please only apply if you are able to work the above hours.

- Senior Claims Manager – Hybrid
- Birmingham
- 40K - 47.5K PA + Annual Bonus between £2,000-£3,000
- Permanent
PLUS ANNUAL BONUS OF £2,000-£3,000
We are looking to recruit an experienced Claims Manager on a full-time, permanent basis in Birmingham.
The role will be worked on a hybrid basis (3 days in the office & 2 from home)
Overview:
To manage, co-ordinate and develop the claims activity within the Claims department to ensure that all performance targets / KPI’s are consistently met. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business.
To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point.
You will:
- To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved.
- To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance.
- Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda.
- Motivate and coach your team to ensure that performance is managed in line with the People Strategy. In order to achieve this we expect you to:
- Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement.
- You will be responsibility for the claims activity and we need you to develop a high performance culture in order to get the best out of your team and to do this we expect you to:
- Ensure that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI’s.
- Plan with your managers the teams’ overtime in advance and make sure you use the budget wisely and fairly.
- Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager.
About you:
- Ability to manage large claims teams
- Experienced Claims Manager
- Educated to GCSE standard or equivalent, including English and Maths
- Good working knowledge of MS Word & Excel
- Able to communicate confidently with clients, customers and suppliers
- Understanding of FCA
- Flexible/adaptable and able to work under pressure
- Strong leadership skills
- Strategic thinker
Benefits:
Excellent benefits include: Company bonus scheme / private healthcare / company contributory pension / life insurance / discounts on products / generous annual leave / wellbeing / flu vaccination / eye care and more….

- CLAIMS HANDLERS – HYBRID
- Birmingham
- 25K - 30KPA + £2K Annual Bonus
- Permanent
STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
- To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
- Engage with others and collaborate to achieve the company Vision and Mission.
About You:
- You must have at least 1 years insurance claims handling experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.

- CUSTOMER SERVICE ADMINISTRATORS – CONTRACT
- Bromley, Kent
- 21K-23K PA
- Permanent
CUSTOMER SERVICE ADMINISTRATORS
These are 4 month, full-time contracts – working 35 hrs per week 0815-1600 and 0915-1700 – Monday-Friday.
We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.
Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.
Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.
Please only apply if you are able to commit to a 4 month assignment.
Job Types: Full-time, Permanent
Pay: £21,000.00-£23,000.00 per year
Work Location: In person