Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”
Polly Rivers
- Technical Sales Administrator
- Biggin Hill, Kent
- 25K - 30K PA
- Permanent
You will be joining a dynamic and growing team, focused on end-user sales. This hybrid role will focus primarily on the office-based quoting for small works, parts and quick response items. You will also work closely with both the sales and operations team, acting as a key bridge between these departments.
This role represents a unique opportunity to work for a family business and a rapidly growing organisation. You will have the chance to develop and deliver revenue for the business and accelerate your career accordingly. You will also work closely with a vibrant team with a strong culture for supporting personal growth.
The role:
- Produce and send quotations for small & quick response items. All of which can be completed from the office.
- Manage and develop the UK sales systems. Keeping all data up to date where necessary.
- Assist with the UK sales team for all administrative sales tasks when required.
- Assist with the Service & Support operations team when required.
- Develop the efficiency and speed of quick response quoting and job processing.
- Assist the Service operations team with system management, standard invoicing and report processing when required.
Skills:
- A good knowledge of Microsoft applications including Word, Excel, and Outlook
- Strong communication skills, both verbal and written.
- A high level of attention to detail.
- Previous relevant work experience is an advantage
Hours:
Monday to Friday – 0830 – 17.30 with hour lunch break
Please note – Due to location a full driving licence and own transport is needed and candidates will ideally need to be within a 30 minute drive.
- CLAIMS HANDLERS – HYBRID
- Birmingham
- 25K - 30KPA + £2K Annual Bonus
- Permanent
STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
- To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
- Engage with others and collaborate to achieve the company Vision and Mission.
About You:
- You must have at least 1 years insurance claims handling experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.
- CUSTOMER SERVICE ADMINISTRATORS – CONTRACT
- Bromley, Kent
- 21K-23K PA
- Permanent
CUSTOMER SERVICE ADMINISTRATORS
These are 4 month, full-time contracts – working 35 hrs per week 0815-1600 and 0915-1700 – Monday-Friday.
We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.
Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.
Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.
Please only apply if you are able to commit to a 4 month assignment.
Job Types: Full-time, Permanent
Pay: £21,000.00-£23,000.00 per year
Work Location: In person
- Graduate Project Engineer
- Biggin Hill, Kent
- 28K to 35K PA
- Permanent
This is a solid opportunity for an Engineering Grad / Project Engineer to join a well-established organisation. This is a key role within the service team which supports the development of the company.
Main Purpose of Job: To join the contracts team in the service department assisting with overseeing project installations alongside the contracts manager.
Purpose for the role is due to an expanding department and workload.
Key Responsibilities:
- Develop project plans, timelines, and budgets.
- Coordinate project activities and resources.
- Monitor project progress and make necessary adjustments.
- Ensure adherence to engineering standards and regulations.
- Troubleshoot technical issues and provide solutions.
- Oversee the design, procurement, and installation of equipment.
- Communicate project status
- Manage relationships with clients, suppliers, and contractors.
- Resolve conflicts and address concerns.
- Identify and assess potential risks.
- Develop mitigation strategies to minimise risks.
- Ensure that projects meet quality standards and specifications.
- Implement quality control measures.
- Monitor project costs and identify cost-saving opportunities.
- Manage budgets and negotiate contracts.
- Ensure projects are completed within budget.
Requirements:
This role requires practical knowledge of job area. Graduate Degree or equivalent with 1 year of prior related experience. CAD knowledge would be preferable.
Potential for growth is available within the role.
Hours of work:
Monday to Friday
- X1 Purchase Ledger Assistant & X1 Sales Ledger Assistant
- Biggin Hill, Kent
- 25K - 30K PA
- Permanent
FLOSS AGENCY ARE RECRUITING FOR 2 POSITIONS:
X1 Purchase Ledger Assistant & X1 Sales Ledger Assistant required.
Purchase Ledger Assistant
Main Purpose of Job:
To be responsible for administering the organisation’s outgoing transactions, ensuring that they’re authorised and processed as expected, recorded accurately and in a timely manner, and reported on to the Purchasing Manager or Finance Director as requested.
- processing new supply purchases
- reviewing invoices to ensure that they’re accurate and correctly formatted
- creating credit accounts with new suppliers to finance payments
- adding new suppliers’ details to the firm’s financial database
- When required assisting the Purchasing Manager with placement of formal POs to approved suppliers.
Sales Ledger Assistant
Main Purpose of Job:
Manage all the information relating to sales invoices produced by the company group, anywhere required with the allocation of remittances including other ad hoc tasks in the accounts department. To assist with existing and new clients, setting up accounts and first level chasing of debts.
- Setting up new clients
- Entering Sales orders
- Entering invoices
- Running off Customer statements
- Chasing up outstanding debts
- Sorting out Credits
- Managing the returns processing
- Assisting with sales CRM
Skills / Experience:
Candidates are required to have 2 years sales / purchase ledger experience gained from working in a professional environment. Accounting software knowledge with great attention to detail. The ability to work in a team whilst using own initiative.
Hours:
Working Monday to Friday.
- Executive Assistant
- Biggin Hill, Kent
- Up to 40K PA d.o.e
- Permanent
We are looking for a professional and enthusiastic EA to join a well-established business in the Biggin Hill / Westerham area.
The role with focus on a wide range of high-level administrative tasks including executive communication, handling of personal and company data, and arranging large-scale events; to operate in a fast-paced environment and be organisationally effective in a wide range of business operations, whilst adhering to a strict code of confidentiality and conduct.
Key Responsibilities:
- End to end travel bookings – international travel, flights, accommodation, visas, restaurant booking, itineraries.
- Diary management
- Report writing and collation
- Minuting meetings
- Management of partner agreement renewals, creation of new agreements
- Expenses processing
- Raising of PO’s and processing invoices
- Event logistics management (conferences and exhibitions) including venue research, contract negotiation, invitations, attendee list management, working closely with marketing team.
- Visitor management
Experience:
Suitable candidates will need a minimum of 2 years EA experience with excellent communication and organisational abilities. Great attention to detail is essential along with the ability to manage a high level of confidential information / responsibility. Competent IT and reporting skills are a Must.
Hours of work:
Monday to Friday – 40 hours per week to include a daily one-hour lunch break
Onsite car parking
- IT Support
- Trinity Square, London
- Up to 35KPA + Performance Bonus
- Permanent
The role:
Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.
You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.
You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems.
Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.
Hours of work:
Monday to Friday 0845 – 1730 (A degree of flexibility is needed outside the standard working hours).
Benefits:
- You will be eligible for the company performance related bonus scheme
- 24 days paid annual leave plus all bank holidays
- Pension Plan
- Healthcare Plan (after qualifying period)
- Interest free season ticket loan
- On-line discounts with many retailers & restaurants
- Receptionist/Administrator – Term Time Only
- Sevenoaks
- £20,200 - £20,758
- Permanent
This is a full-time, Term Time only role to be based in Sevenoaks. The role will be working 39 weeks per year. Working hours are Monday to Friday 0815 to 1630.
Overall Responsibility:
- To work within the Office Team, based in Reception, providing an efficient and professional school reception service.
- To be the first point of contact for all visitors, signing them in and out in accordance with policy and safeguarding procedures.
- Contribute to the safeguarding and promotion of the welfare and personal care of the students.
Duties/Accountabilities:
- Greet personal visitors to the school and respond to queries appropriately.
- Answer telephone calls and pass on messages to staff either verbally or via email.
- Deal with general email enquiries and follow up if necessary.
- Prepare internal form lists, telephone directories, staff lists and photo books and update as necessary.
- File student documents electronically using MStore.
- Undertake any training in the school communication and IT systems including the InVentry sign in software.
- Update SIMS with attendance updates in conjunction with the Attendance Officer.
- Process and distribute incoming post and prepare outgoing post including franking.
- Assist in internal event co-ordination to ensure smooth running of internal events, liaising with SLT, site team and stakeholders.
- Undertake ad-hoc projects and duties as required by the Office Manager.
Health and Safety / Medical:
- Provide medical support
- Be aware of the responsibility for personal Health, Safety and Welfare and that of others who may be affected by your actions or inactions.
- Co-operate with the employer on all issues to do with Health, Safety and Welfare.
- Support the implementation of all current statutory requirements, e.g. Disability Discrimination act, Access to Work, Equal Opportunities, Child Protection.
Skills:
- Excellent written and verbal communication skills are required.
- Be a confident user of Outlook, Excel and Word. SIMS experience is highly desirable although training can be provided. Typing Speed 30wpm.
- Exposure to Mitel telephone system would be beneficial but not essential.
- Trainee Mortgage Adviser
- Isle of Wight
- 27K to Start OTE 60K
- Permanent
So, what do Trainee Mortgage Advisors actually do?
- Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
- Seek out the best financial and mortgage solutions for our customers
- Advising on and selling associated insurance products from the market leading Legal & General
- Meeting and exceeding targets
- Building great relationships that mean customers come back to us time and time again
- Work with our existing client base! Very often they are a great source of new and unexpected business
- Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
- Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant
We need
- People who are customer focused
- Keen to get into a financial services environment
- A high level of numeracy & literacy, not forgetting attention to detail
- Bags of drive, motivation and passion to succeed
- Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
- Ideally, to be able to drive and have your own car
Hours of work
5 days per week including some Saturdays