Candidates | Floss Recruitment Agency

Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss provide quality permanent and contract staff.

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PA, Administration & Customer Service

Financial, Legal & HR

IT, Internet & Telecoms

Media, Marketing & Sales

Retail, Industrial & Catering

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“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”

Polly Rivers

CUSTOMER SERVICE ADMINISTRATORS

These are 4 month, full-time contracts – working 35 hrs per week 0815-1600 and 0915-1700 – Monday-Friday.

We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.

Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.

Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.

Please only apply if you are able to commit to a 4 month assignment.

Job Types: Full-time, Permanent

Pay: £21,000.00-£23,000.00 per year

Work Location: In person

This is a solid opportunity for an Engineering Grad / Project Engineer to join a well-established organisation. This is a key role within the service team which supports the development of the company.

Main Purpose of Job: To join the contracts team in the service department assisting with overseeing project installations alongside the contracts manager.

Purpose for the role is due to an expanding department and workload.

Key Responsibilities:

Develop project plans, timelines, and budgets.
Coordinate project activities and resources.
Monitor project progress and make necessary adjustments.
Ensure adherence to engineering standards and regulations.
Troubleshoot technical issues and provide solutions.
Oversee the design, procurement, and installation of equipment.
Communicate project status
Manage relationships with clients, suppliers, and contractors.
Resolve conflicts and address concerns.
Identify and assess potential risks.
Develop mitigation strategies to minimise risks.
Ensure that projects meet quality standards and specifications.
Implement quality control measures.
Monitor project costs and identify cost-saving opportunities.
Manage budgets and negotiate contracts.
Ensure projects are completed within budget.

Requirements:

This role requires practical knowledge of job area. Graduate Degree or equivalent with 1 year of prior related experience. CAD knowledge would be preferable.

Potential for growth is available within the role.

Hours of work:

Monday to Friday

FLOSS AGENCY ARE RECRUITING FOR 2 POSITIONS:

X1 Purchase Ledger Assistant & X1 Sales Ledger Assistant required.

Purchase Ledger Assistant

Main Purpose of Job:

To be responsible for administering the organisation’s outgoing transactions, ensuring that they’re authorised and processed as expected, recorded accurately and in a timely manner, and reported on to the Purchasing Manager or Finance Director as requested.

processing new supply purchases
reviewing invoices to ensure that they’re accurate and correctly formatted
creating credit accounts with new suppliers to finance payments
adding new suppliers’ details to the firm’s financial database
When required assisting the Purchasing Manager with placement of formal POs to approved suppliers.

Sales Ledger Assistant

Main Purpose of Job:

Manage all the information relating to sales invoices produced by the company group, anywhere required with the allocation of remittances including other ad hoc tasks in the accounts department. To assist with existing and new clients, setting up accounts and first level chasing of debts.

Setting up new clients
Entering Sales orders
Entering invoices
Running off Customer statements
Chasing up outstanding debts
Sorting out Credits
Managing the returns processing
Assisting with sales CRM

Skills / Experience:

Candidates are required to have 2 years sales / purchase ledger experience gained from working in a professional environment. Accounting software knowledge with great attention to detail. The ability to work in a team whilst using own initiative.

Hours:

Working Monday to Friday.

We are looking for a professional and enthusiastic EA to join a well-established business in the Biggin Hill / Westerham area.

The role with focus on a wide range of high-level administrative tasks including executive communication, handling of personal and company data, and arranging large-scale events; to operate in a fast-paced environment and be organisationally effective in a wide range of business operations, whilst adhering to a strict code of confidentiality and conduct.

Key Responsibilities:

End to end travel bookings – international travel, flights, accommodation, visas, restaurant booking, itineraries.
Diary management
Report writing and collation
Minuting meetings
Management of partner agreement renewals, creation of new agreements
Expenses processing
Raising of PO’s and processing invoices
Event logistics management (conferences and exhibitions) including venue research, contract negotiation, invitations, attendee list management, working closely with marketing team.
Visitor management

Experience:

Suitable candidates will need a minimum of 2 years EA experience with excellent communication and organisational abilities. Great attention to detail is essential along with the ability to manage a high level of confidential information / responsibility. Competent IT and reporting skills are a Must.

Hours of work:

Monday to Friday – 40 hours per week to include a daily one-hour lunch break

Onsite car parking

The role:

Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.

You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.

You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems.

Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.

Hours of work:

Monday to Friday 0845 – 1730 (A degree of flexibility is needed outside the standard working hours).

Benefits:

You will be eligible for the company performance related bonus scheme
24 days paid annual leave plus all bank holidays
Pension Plan
Healthcare Plan (after qualifying period)
Interest free season ticket loan
On-line discounts with many retailers & restaurants

This is a full-time, Term Time only role to be based in Sevenoaks. The role will be working 39 weeks per year. Working hours are Monday to Friday 0815 to 1630.

Overall Responsibility:

To work within the Office Team, based in Reception, providing an efficient and professional school reception service.
To be the first point of contact for all visitors, signing them in and out in accordance with policy and safeguarding procedures.
Contribute to the safeguarding and promotion of the welfare and personal care of the students.

Duties/Accountabilities:

Greet personal visitors to the school and respond to queries appropriately.
Answer telephone calls and pass on messages to staff either verbally or via email.
Deal with general email enquiries and follow up if necessary.
Prepare internal form lists, telephone directories, staff lists and photo books and update as necessary.
File student documents electronically using MStore.
Undertake any training in the school communication and IT systems including the InVentry sign in software.
Update SIMS with attendance updates in conjunction with the Attendance Officer.
Process and distribute incoming post and prepare outgoing post including franking.
Assist in internal event co-ordination to ensure smooth running of internal events, liaising with SLT, site team and stakeholders.
Undertake ad-hoc projects and duties as required by the Office Manager.

Health and Safety / Medical:

Provide medical support
Be aware of the responsibility for personal Health, Safety and Welfare and that of others who may be affected by your actions or inactions.
Co-operate with the employer on all issues to do with Health, Safety and Welfare.
Support the implementation of all current statutory requirements, e.g. Disability Discrimination act, Access to Work, Equal Opportunities, Child Protection.

Skills:

Excellent written and verbal communication skills are required.
Be a confident user of Outlook, Excel and Word. SIMS experience is highly desirable although training can be provided. Typing Speed 30wpm.
Exposure to Mitel telephone system would be beneficial but not essential.

Hybrid working available

Plus Annual Bonus

This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.

Key Responsibilities & Duties

 Manage the day to day duties in accordance with agreed service level
 Review, monitor and maintains quality controls of the teams work, providing feedback
 Identify and provide training required by the team
 Regularly assesses the performance and behavioural competencies of team members
 Reviews objectives and creates training and development plans
 Deals with customer complaints
 Continuously improves and automates administration processes
 Ensures procedures are up-to-date and fit for purpose
 Works within agreed process and payment authority levels
 Manage business practises, processes, changes and risks
 Completes administration tasks as and when required

Knowledge, Skills & Experience

2 years’ customer service Team Leader experience within an office or call centre essential
 Achieved or willing to undertake a Level 3 award in Financial Administration
 Strong written and oral communication skills
 Experience of planning, monitoring and controlling work
 Experience of motivating, coaching and developing a team
 Good organisation skills and ability to prioritise to meet business deadlines
 Good interpersonal skills
 Able to identify and assess risk in a customer services environment

Working 35 hours per week – Monday to Friday – 0845 – 1715

So, what do Trainee Mortgage Advisors actually do?

Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
Seek out the best financial and mortgage solutions for our customers
Advising on and selling associated insurance products from the market leading Legal & General
Meeting and exceeding targets
Building great relationships that mean customers come back to us time and time again
Work with our existing client base! Very often they are a great source of new and unexpected business
Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

People who are customer focused
Keen to get into a financial services environment
A high level of numeracy & literacy, not forgetting attention to detail
Bags of drive, motivation and passion to succeed
Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays

So, what do Trainee Mortgage Advisors actually do?

Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
Seek out the best financial and mortgage solutions for our customers
Advising on and selling associated insurance products from the market leading Legal & General
Meeting and exceeding targets
Building great relationships that mean customers come back to us time and time again
Work with our existing client base! Very often they are a great source of new and unexpected business
Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

People who are customer focused
Keen to get into a financial services environment
A high level of numeracy & literacy, not forgetting attention to detail
Bags of drive, motivation and passion to succeed
Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays