07563 559 137
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
Job Title – Senior Customer Claims Specialist
Location – Birmingham – Hybrid/Office
Salary - £27,000 - £35,000
Bonus - £1,500
The role:
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.
Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.
Hours:
35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
You will:
About you:
WE HAVE SEVERAL 6 MONTH CUSTOMER SERVICE CONTRACTS IN BROMLEY
This is a brilliant opportunity for you to develop your admin & customer service skills in a professional and well established organisation.
You will be provide admin support to a friendly customer service team which will involve processing incoming and out going correspondence, processing cheques and direct debit payments, scanning and filing documents as well as updating customer records.
In order to be considered for the role you will need to have previous work experience ideally in a customer focused environment with good admin and keyboard skills. A good level of numeracy and literacy along with a high level of attention to detail is important.
Hours are based on a 35 hour working week (Monday to Friday) 0830 to 1715.
Please apply for further information.
Plus a monthly bonus of £130 and early finish every FRIDAY!
Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.
Main duties:
1.To provide excellent customer service to new and existing customers
2.To assist with general administrative duties as required
3.To work as an effective member of a small team
Hours of work:
Monday to Thursday - 0830 to 1700
Early finish every Friday - 0830 to 1430
Benefits:
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Working 3 days in the office a 2 days from home!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits:
Location of work: Croydon / Hybrid (3 days in the office and & 2 days from home)
Annual Bonus (paid quarterley): £2,000.00
The role:
You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the principle of treating customers fairly. You will be utilising your skills to ensurethat customers are provided with all relevant information relation to services and products. You will have strong administration skills and excellent attention to detail to ensure in house and client systems are maintained and updated. You will be handling a high volume of in and outbound calls quickly and efficiently.
Hours: 35 hours per week, Monday to Friday 8am – 4pm / 9am – 5pm / 10am – 6pm. These rotate each week.
Plus 1 in 3 saturdays you will be required to work9am - 1pm with one half day in the week.
Skills:
Benefits:
This role is full time - 37 hours per week with a salary of
up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will
be part of the Customer Service team dealing with the day-to-day operation but
have a responsibility for all company legal enquiries & processing of relevant
documentation.
Main tasks and responsibilities:
Skills, experience and attributes required:
An opportunity has arisen for a Conveyancing Assistant or Paralegal to join a well established office in the Tunbridge Wells area. The aim of the role will be to provide support with all types of residential conveyancing matters, from inception through to post-completion, including sales and purchases in freehold, leasehold, new build and shared ownership properties as well as re-mortgage, equity and help to buy transactions.
Monday to Friday 0900 - 1730
The company are able to offer support with CILEX, Apprenticeships and SQE to the right candidate.
START DATE 8th of APRIL 2024
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits:
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Working 3 days in the Croydon office a 2 days from home!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits:
START DATE 8th of APRIL 2024
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits: