STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
- To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
- Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
- Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
- Engage with others and collaborate to achieve the company Vision and Mission.
About You:
- You must have at least 1 years insurance claims handling experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.