The role:
Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.
You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.
You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems.
Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.
Hours of work:
Monday to Friday 0845 – 1730 (A degree of flexibility is needed outside the standard working hours).
Benefits:
- You will be eligible for the company performance related bonus scheme
- 24 days paid annual leave plus all bank holidays
- Pension Plan
- Healthcare Plan (after qualifying period)
- Interest free season ticket loan
- On-line discounts with many retailers & restaurants