We are looking for 2 full-time Property Administrators in Horsham, West Sussex.

The Role

  • Working in a team you will be ensuring that all property management issues are dealt with effectively and efficiently and making sure that we are compliant and act within our own standard operating procedures
  • Maintain our key register and help manage a database of contractors
  • Build great relationships with our network of lettings offices and liaise and co-ordinate with them end of tenancy and pre tenancy work

The Person

  • Good understanding of the lettings process, although full award-winning training provided
  • An ability to build great relationships with Landlords and Tenants alike
  • Fantastic communication skills with a highly organised ability to prioritise what is most important
  • Able to work under pressure and at pace
  • A good knowledge of IT skills is essential as is a bright, enthusiastic “can do” attitude
  • Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy.

The Package

Basic Salary: £23,750 – £25,100

Work Pattern: Work Pattern: Monday to Friday 09.00 – 5.30pm (2 days 9.00 – 5.00pm) Option of working 1 day per week from home once you have passed your probation.

Additional Benefits: 33 days paid Holiday, Pension, Plus an extra day off for your birthday! Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, Paid entry fees for charitable events, financial sponsorship of EA Qualifications

OTE 25K-30K

So, what is a typical day in the life of a Sales Adviser?

Helping Customers! Your phone is your best friend and the joy of the job!

Reaching out to customer after customer about their property move identifying and recommending the extra services we offer.

Arranging and hosting viewings/open days, providing friendly advice with a welcoming smile

Getting those offers agreed and accepted.

Handing over those keys and seeing customers’ eyes light up on their exciting new journey

What is in it for you?

Bags of opportunity to train and learn your trade from Day 1

Sponsorship of professionally recognised Property Mark estate agency qualifications

A clear and transparent career path designed to help you become the best you can be.

A competitive package with uncapped rewards and the opportunity to work your way up and set out on a brilliant career journey.

A fun environment with exciting competitions and incentives (with fabulous prizes and rewards)

A company that has real values and listens to colleagues year on year through an independent employee survey (many results with scores of 90%+)

You will need:

Heaps of positivity, with a drive to make things happen

An engaging and infectious personality that inspires customers into action

Love picking up the phone and connecting with customers

A thirst for self-development and embrace learning new things every day

Ambition with self-motivation and able to cope with pressure at times

A genuine desire to care for your customers

A full driving license and your own car

OTE 25K-30K

So, what is a typical day in the life of a Sales Adviser?

Helping Customers! Your phone is your best friend and the joy of the job!

Reaching out to customer after customer about their property move identifying and recommending the extra services we offer.

Arranging and hosting viewings/open days, providing friendly advice with a welcoming smile

Getting those offers agreed and accepted.

Handing over those keys and seeing customers’ eyes light up on their exciting new journey

What is in it for you?

Bags of opportunity to train and learn your trade from Day 1

Sponsorship of professionally recognised Property Mark estate agency qualifications

A clear and transparent career path designed to help you become the best you can be.

A competitive package with uncapped rewards and the opportunity to work your way up and set out on a brilliant career journey.

A fun environment with exciting competitions and incentives (with fabulous prizes and rewards)

A company that has real values and listens to colleagues year on year through an independent employee survey (many results with scores of 90%+)

You will need:

Heaps of positivity, with a drive to make things happen

An engaging and infectious personality that inspires customers into action

Love picking up the phone and connecting with customers

A thirst for self-development and embrace learning new things every day

Ambition with self-motivation and able to cope with pressure at times

A genuine desire to care for your customers

A full driving license and your own car

So, what do Trainee Mortgage Advisors actually do?

  • Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
  • Seek out the best financial and mortgage solutions for our customers
  • Advising on and selling associated insurance products from the market leading Legal & General
  • Meeting and exceeding targets
  • Building great relationships that mean customers come back to us time and time again
  • Work with our existing client base! Very often they are a great source of new and unexpected business
  • Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
  • Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

  • People who are customer focused
  • Keen to get into a financial services environment
  • A high level of numeracy & literacy, not forgetting attention to detail
  • Bags of drive, motivation and passion to succeed
  • Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
  • Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays

Plus Annual Bonus

This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.

Key Responsibilities & Duties

 Manage the day to day duties in accordance with agreed service level
 Review, monitor and maintains quality controls of the teams work, providing feedback
 Identify and provide training required by the team
 Regularly assesses the performance and behavioural competencies of team members
 Reviews objectives and creates training and development plans
 Deals with customer complaints
 Continuously improves and automates administration processes
 Ensures procedures are up-to-date and fit for purpose
 Works within agreed process and payment authority levels
 Manage business practises, processes, changes and risks
 Completes administration tasks as and when required

Knowledge, Skills & Experience

2 years’ customer service Team Leader experience, ideally within a financial services environment
 Achieved or willing to undertake a Level 3 award in Financial Administration
 Strong written and oral communication skills
 Experience of planning, monitoring and controlling work
 Experience of motivating, coaching and developing a team
 Good organisation skills and ability to prioritise to meet business deadlines
 Good interpersonal skills
 Able to identify and assess risk in a customer services environment

Working 35 hours per week – Monday to Friday

Plus annual bonus up to 10%

The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.

Key Responsibilities & Duties

Recruit, manage, train and develop a customer services advisers, team administrators and team leaders.
Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans.
Sets and reviews progress against objectives
Develop, implement, maintain and monitor service level standards.
Develop and maintain quality controls.
Review, improve, streamline and implement administration processes, procedures and system.
Procedures being up-to-date and fit for purpose.
Reviews and manages complaints
Monitors and manages escalated calls and quality reviews.
Works within agreed process and payment authority levels.
Provides monthly MI reports to senior management.
Provides statistical reporting to HMRC.
Monitors and manages the Customer Service Risk Register

About you

  • You will have a strong background in Customer Service Management with experience of managing teams.
  • Extensive performance management experience, coaching and development
  • Ideally a background within a financial services environment with a good understanding of FCA regulation

Hours of work

Monday to Friday 35 hours per week (no weekends/no bank holidays)

So, what do Trainee Mortgage Advisors actually do?

  • Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
  • Seek out the best financial and mortgage solutions for our customers
  • Advising on and selling associated insurance products from the market leading Legal & General
  • Meeting and exceeding targets
  • Building great relationships that mean customers come back to us time and time again
  • Work with our existing client base! Very often they are a great source of new and unexpected business
  • Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
  • Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

  • People who are customer focused
  • Keen to get into a financial services environment
  • A high level of numeracy & literacy, not forgetting attention to detail
  • Bags of drive, motivation and passion to succeed
  • Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
  • Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays

This is a full-time permanent role, working for a well established Lettings department.

The Job

  • Ensuring that all property management issues are dealt with effectively and efficiently and making sure that we are compliant and act within our own standard operating procedures
  • Maintain our key register and help manage a database of contractors
  • Build great relationships with our network of lettings offices and liaise and co-ordinate with them end of tenancy and pre tenancy work
  • Resolving or escalating any issues promptly
  • Training and mentoring others

The Person

  • Property Letting experience is essential for this role
  • An ability to build great relationships with Landlords and Tenants alike
  • Fantastic communication skills with a highly organised ability to prioritise what is most important
  • Able to work under pressure and at pace
  • A good knowledge of IT skills is essential as is a bright, enthusiastic “can do” attitude

Hours

This will be based on 35 hours per week from Monday to Friday

Benefits

  • On-site parking available
  • Generous annual leave
  • Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
  • Opportunity to work 1 day from home per week after successful probation

Job Type: Full-time

Experience:

  • Property Lettings: 1 year (required)

Overview

This is a permanent role working for a well established organisation in Tunbridge Wells.  You will be joining a busy and well-respected IT department.

The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.

The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.

Hours of work are Monday to Friday 0830 to 1700.

Key Duties and Responsibilities

• Technical support – Provide first- and second-line support to end users, possess the ability to  troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
• Network management – Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
• Mobile devices – Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
• Asset register – Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
• Software support – Maintain the software installed on  devices using remote deployment applications.
• Communication – Deploy and maintain the telephony and PA system.
• Cloud Services – Maintain the cloud services utilised by the school, ensuring access and accounts are provisioned correctly.
• Security – Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
• Safeguarding – Assist the DSL team with reports from our safeguarding/filtering software.
• Professional Development – Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.

Benefits:

• Pension contribution

• Free flu vaccinations

• Employee Assistant Programme

• Free eye tests

• Paid moving day

• Use of facilities

• Access to free will-writing service (for 2023)

• Car parking on site

So, what do Trainee Mortgage Advisors actually do?

  • Meet virtually with lots of different clients and make sure they are given the best possible mortgage advice and protection (you will learn more about these as you develop your skills)
  • Seek out the best financial and mortgage solutions for our customers
  • Advising on and selling associated insurance products from the market leading Legal & General
  • Meeting and exceeding targets
  • Building great relationships that mean customers come back to us time and time again
  • Work with our existing client base! Very often they are a great source of new and unexpected business
  • Liaise with lenders to make sure we keep up to date with new products (we have access to the whole of market which means we truly can personalise each deal)
  • Work closely with our Admin Support Team ensuring our cases are completed and FCA compliant

We need

  • People who are customer focused
  • Keen to get into a financial services environment
  • A high level of numeracy & literacy, not forgetting attention to detail
  • Bags of drive, motivation and passion to succeed
  • Focused on turning the “ordinary” into the “extraordinary” and not be afraid of hard work
  • Ideally, to be able to drive and have your own car

Hours of work

5 days per week including some Saturdays